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When the Pressure’s On, This Is What High-Performing EAs Do
Build a Repeatable Response Framework
When something goes wrong, it’s easy to freeze or jump into action without a plan. Instead, develop a simple checklist or workflow for common high-pressure scenarios (last-minute changes, no-shows, system crashes, etc.). Having a structure helps you respond faster and gives you something concrete to share with your team when reviewing how things were handled.
Communicate in Snapshots, Not Speeches
Silence is powerful, but silence can also be invisible. In tense moments, get comfortable with short, factual updates: “I’ve moved the meeting to 3pm,” “Waiting on confirmation from IT,” “Sent backup files to the client.” This shows you’re in control without adding noise, and it makes your calm, focused work more visible to others.
Zoom Out, Then Zoom In
High-pressure situations are usually full of noise. Take 60 seconds to mentally zoom out - what actually matters right now? Then zoom in and act on just that. When people are spiraling and you say, “Let’s focus on this one piece first,” you look like a leader (because you are).
Use Your Body as a Calm Signal
Energy is contagious. If your body language says “collected and confident,” others will start matching your tone. Shoulders down. Speak slower. Breathe deeper. Make calm part of your professional brand.
Capture the Debrief and Share the Wins
Once the crisis is over, host a short “what worked, what didn’t” debrief. Share how you kept things moving and where you stepped in. It positions you as proactive and highlights the invisible work you did in the moment.
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This article on how Executive Assistants can help with crisis management provides practical tips and insights to empower us in challenging times. Our role as Executive Assistants places us in a unique position to help manage a crisis effectively.
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Let’s talk about big picture thinking for Executive Assistants—something we all know is essential but not always easy to fit into our packed schedules. As Executive Assistants, we’re often so focused on the immediate tasks and endless to-dos.
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MS Office Essentials & AI
24th July, 10:00AM ET | 3:00PM BST
This intensive three-hour LIVE Masterclass will equip you with essential Microsoft Office skills and advanced AI insights. Led by Shelley Fishel, the MS Office Maestro, we will show you how to leverage AI tools in Microsoft Office for smarter, faster, and more impactful work.
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Activations
Activations is a mindfulness app designed for high-performing professionals. Instead of traditional meditations, it offers 5–15 minute “activations” focused on clarity, confidence, and emotional control - ideal for busy EAs managing high-pressure moments. Use it while walking, commuting, or prepping for the day.
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This week, we’re setting up a simple workflow for handling a common workplace issue, like an IT system crash, software failure, or anything that derailed your day before. Something you can reuse, refine, and rely on.
Choose the Problem
Pick a real issue you’ve dealt with recently - system outage, double-booked calendar, missed comms, anything that disrupted your flow.
Map the First Five Minutes
What actually needs to happen in the first five minutes? Who do you notify? What’s the first check or fix? Write it down step by step.
Build Your Workflow
Document the whole sequence: from first alert to resolution. Include people to contact, backups to activate, tools you need, and what you communicate to your Executive.
Create a One-Pager
Turn your workflow into a simple checklist or visual - easy to follow under pressure. Save it somewhere you can access fast.
Share + Improve
Test it with a “what if” scenario. Is anything missing? What would make it faster or clearer next time?
Share your wins in the EA Campus Community so we can celebrate them with you and inspire others to do the same.
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The EA Campus Events Calendar |
July 24, 2025 @ 10.00am ET | 3:00pm GMT
Microsoft Office Essentials & AI Masterclass
Led by Shelley Fishel, the MS Office Maestro, this masterclass will show you how to leverage AI tools in Microsoft Office for smarter, faster, and more impactful work. Book now>>>
August 22nd, 2025 @ 10.00am ET | 3:00pm GMT
Assistants Tech & Tools Masterclass
In this masterclass, you’ll gain the knowledge, tools, and confidence to leverage the latest technology and AI solutions in your role. Our comprehensive, interactive training will empower you to harness the power of AI, including ChatGPT, to support your daily tasks with speed and precision. Book now>>>
September 16th, 2025 @ 10.00am ET | 3:00pm GMT
Collaborative Assistant Masterclass
In this masterclass, you will explore the intricacies of effective collaboration, strategic thinking, and proactive support, all designed specifically for the unique challenges of Executive Assistant roles. Book now>>>
September 18th, 2025 @ 11.00am ET | 4:00pm GMT
Free Webinar: Landing Your Message
This webinar will provide practical strategies to help you communicate effectively across all levels of your organization - whether you’re collaborating with colleagues, engaging with clients, or briefing busy executives. Book now>>>
September 26th, 2025 @ Live over 24 hours
Lead Virtual Summit
This Summit will empower Assistants with the skills to become influential leaders and strategic partners. Learn how to lead projects, manage up, influence decision-making, and work more strategically with your Executive. Book now>>>
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We’d love to hear from you!
Share your feedback and tell us more about your work, goals, and how we can support your career growth. Take a quick survey and help us shape the future of The EA Campus.
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