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The EA Campus Connect 48: Operational Influence | Decision-Making | Executive Trust
Published 7 days ago • 3 min read
CONNECT
February 6th | Issue 48
Latest Articles
The Rise of the Operational EA
In this article, we will explore how this role has emerged and why it feels familiar to so many EAs, and we will look at what it means for how we think about impact, progression, and influence.
Confidence vs competence is one of the most misunderstood dynamics in the Executive Assistant role. These two ideas are often discussed together because, in practice, they influence the same decisions. How much autonomy is given to an EA?
Trust between an Executive and their EA is rarely built in big, visible moments. It grows gradually through the small, repeatable actions that happen every day.
Ep89: How I Decide Which AI Tools Are Worth My Time (And Which Aren’t)
In this episode of The EA Campus Podcast, we’re talking about how to decide which AI tools are actually worth your time as an Executive Assistant, and which ones you can safely ignore. If you’ve felt pressure to keep up with every new AI release, or you’ve tested tools that looked promising but never quite fit your day-to-day work, this episode is for you.
In this episode, we’re talking about perfectionism in the EA role. Where it comes from, how it shows up in day-to-day work, and why it can start holding us back rather than helping us do better work.
EP 87: Decision-Making in the EA Role. How Trust Is Actually Built
This conversation is grounded in real EA work. Inbox management. Calendar decisions. Priorities. Access. The moments where you pause and wonder whether to decide or check in. You’ll hear why over-checking often creeps in, even for experienced EAs, and how executives actually experience repeated confirmation requests.
The secret toolkit for exceptional Executive support
Drawing on more than 40 years of experience working closely with CEOs, senior leaders, and teams across global organisations and startups, Catherine explains why understanding how you work and how others work is central to managing up, building strong relationships, and progressing your career.
Latest Events
Copilot Workflow Masterclass
February 18th, 11am ET | 4pm GMT
Join our interactive 3-hour Masterclass and learn how to turn emails into clear actions, tasks into structured workflows, and Copilot into a genuine daily assistant. This is a practical, implementation-focused Masterclass for busy Assistants who want Copilot to support how they already work, without adding complexity.
Through this masterclass, you’ll discover how to harness the power of AI, digital tools, and technology to make event planning smoother and smarter. You’ll learn how to apply technology across every stage of planning.
We’re planning more training in 2026, and we’d like your input
The EA Campus training has grown significantly over the last year, especially in AI, tech, and practical Masterclasses for Executive Assistants. As we look ahead, we want to make sure what we build next reflects what you actually need in your role.
We’ve put together a short questionnaire. It’s 5 questions and should take under 2 minutes to complete. We would love your input. Thanks for helping shape what EA Campus delivers next.
February 18th, 2026 @ 11am EST | 4pm GMT | 5pm CEST
Better Workflows with Copilot Masterclass
Building Better Workflows with Copilot is a focused, practical Masterclass designed specifically for Executive Assistants who want to use AI to manage email more effectively, capture actions accurately, and create structured task workflows that actually stick. Book now>>>
25th February 2026 @ 11am EST | 4pm GMT | 5pm CEST
AI and Events Management
Masterclass
Through this masterclass, you’ll discover how to harness the power of AI, digital tools, and technology to make event planning smoother and smarter. From streamlining admin tasks to enhancing creativity and communication, you’ll learn how to apply technology across every stage of planning. Book now>>>
April 22nd-24th, 2026: London, UK
The EA Campus Conference
Over three unmissable days, you’ll dive into game-changing sessions on the future of the Assistant role, take part in hands-on workshops that deliver practical, real-world results, and explore the latest in AI tools, tech demos, and tactical support you can use immediately. Best of all, you’ll do it all surrounded by a room full of people who get what it means to do your job, and love it just as much as you do. Book now>>>
Wednesday 11th February No: 54 The problem with storing everything in your head Your Brain Is Not a Filing Cabinet As EAs, a surprising amount of the day runs from our heads. You know how your Executive likes their inbox handled. Which meetings need prep and which do not. Who must be copied in. What can wait. What needs action now. Most of it never gets written down because, on a normal day, it feels faster to just remember it. That works when the week is calm, and you are in control of the...
Wednesday 4th February No: 53 When EAs turn operational. If this is you, ops could be your next move So, let’s say you’re starting to think about what might come next in your career. One option worth paying attention to is operational work, mainly because a lot of EAs are already doing it without ever calling it ops. One of the easiest ways to sense-check whether this path might suit you is to look at how you handle responsibility. EAs are excellent at the visible parts of the role, getting...
CONNECT January 30th | Issue 47 Latest Articles Confidence vs. Competence Confidence vs competence is one of the most misunderstood dynamics in the Executive Assistant role. These two ideas are often discussed together because, in practice, they influence the same decisions. How much autonomy is given to an EA? Read more → 10 Micro-Behaviours That Build Executive Trust Trust between an Executive and their EA is rarely built in big, visible moments. It grows gradually through the small,...
